We measure.

With our self-developed EMMA app, we can carry out passenger counts in public transport and regional rail transport, create comprehensive quality evaluations of means of transport and transport facilities including photo documentation, map the customer journey of passengers with time-of-day recording of the means of transport used, the exact location of boarding and alighting, the ticket used as well as socio-demographic data of the passengers and adapt questionnaires quickly and easily to the respective customer requirements.

In two-year intervals, we measure the objective provision of services by transport operators in various cities. The results are then compared in a benchmark analysis. Strengths and weaknesses are identified and instructions on quality improvement are defined in a workshop. Moreover, the participants are enabled to observe and understand their development in a time series analysis.

The relevant local stakeholders are involved in our planning at an early stage. Through various event formats, we activate local knowledge and enable a high level of acceptance. With our self-developed online participation platform “mitwirken.eu” we offer an additional digital medium for active citizen participation. Participation takes place with interactive maps, surveys and/or workshops. In addition, interested actors can inform themselves about the project, follow current processing statuses and view interim and final results.