General information

Stadtwerke München GmbH assigns PB-Consult GmbH to evaluate the actual service quality of their local city transport for another more >>

Gauff Rail Engineering (GRE) is the new shareholder of PB-Consult. The purchase more >>

Even the German Minister for Transport Ramsauer visited the PB-Consult presentation at the Innotrans to be informed about current more >>

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Selected Projects

	Examination of the acceptance of the Wuppertal suspension railway in manless operation and measures to promote acceptance
	Concept for evaluation of quality standards (level of service) in public transport
	Measuring the service quality of local public transport Employees – vehicles – equipment of stations
	Preparation of tender documents for transport services
	Mystery Shopping in local public railway traffic (SPNV) in Bavaria: evaluation of service quality with test customers
	Development of a quality indices database (Q-Monitor) within the project „customer oriented service quality“ by public services of Munich (SWM)
	Benchmarking: Mystery Shopping Surveys conducted to the Münchener Verkehrsgesellschaft (MVG) and Verkehrs-Aktiengesellschaft Nürnberg (VAG)
	Mystery Shopping Survey conduted to the Münchener Verkehrs Gesellschaft (MVG): Analysis of Service Quality
	Mystery Shopping Survey conducted for the Münchener Verkehrs Gesellschaft (MVG): Analysis of Service Quality
	Mystery Shopping in local public railway traffic (SPNV) in Bavaria: evaluation of service quality with test customers